• Items must be in original, like-new condition. Free from damage, wear, or signs of use.
• The return request must be made within 7 days of receiving your purchase.
  
• For in-store & online purchases or orders, cancellations must be made within 5 days of the purchase date for a full refund.
• After 5 days, cancellations are eligible for in-store credit or subject to a 15% restocking fee.
• For returns after delivery, a 15% restocking fee may apply if not opting for in-store credit.
• Items must meet packaging requirements depending on how they were received (see Packaging section).
• Proof of purchase is required for all returns or exchanges.

Order Cancellation (In-Store & Online)
Orders placed in store and online may be cancelled within 5 days of the purchase date for a full refund.
After 5 days, the order is considered confirmed.
Cancellations after this period are eligible for in-store credit or are subject to a 15% restocking fee.

Returns After Delivery or Pick-Up
Items may be returned within 7 days of receiving your purchase, if they are in original condition.
Returns are eligible for in-store credit, or are subject to a 15% restocking fee.
After 7 days, returns, exchanges, and store credits will not be accepted.

Refund Method
All refunds are made to the original form of payment, unless otherwise stated.
If your purchase was made by credit card, a 3% processing fee from the original transaction will not be refunded.

Packaging Requirements

• For pick-up orders, items must be returned in their original packaging.
• For items delivered and assembled by our team, packaging is not required.

Non Returnable Items
We are unable to accept returns, exchanges, or cancellations for the following:

Special order or custom items (e.g., custom fabric, finish, or sizing)
Clearance or floor model items
Sale or discounted products
Warehouse sale or “as-is” items
Accessories and home décor
(Unless otherwise specified in writing at time of purchase)

Delivery & Pick-Up Fees
Initial delivery and assembly fees are non-refundable.
If a pick-up is required for return or exchange, an additional delivery charge will apply based on your location.

To initiate a return, please email us at: sales@miixfurniture.com

Include your order number, the item(s) you’d like to return, and the reason for the return.

All items will be professionally inspected on-site by a MiiX team member during the return or exchange process. The item must be free of damage, stains, or excessive wear to be approved.

All regular-priced furniture items come with a warranty ranging from 1 to 5 years, depending on the product.

Please ask your sales associate for details at the time of purchase.

There is no warranty coverage on:
• Clearance or sale items
• Floor models
• Warehouse sale products