• Items must be in original, like-new condition. Free from damage, wear, or signs of use.
• Items must be returned in unopened original packaging to qualify for a full refund.
  
• The return request must be made within 7 days of receiving your purchase, a 15% restocking fee may apply.
  
• For in-store & online purchases or orders, cancellations must be made within 5 days of the purchase date for a full refund.
• Cancellations are eligible for in-store credit or subject to a processing fee.
• Items must meet packaging requirements depending on how they were received (see Packaging section).
• Proof of purchase is required for all returns or exchanges.Items must be returned in unopened original packaging to qualify for a full refund.

Order Cancellation (In-Store & Online)

• Orders placed in-store or online may be cancelled within 7 days of the purchase date for a full refund to the original payment method (processing fee may apply).
• After 7 days, the order is considered confirmed. Cancellations will be refunded as in-store credit, or may be subject to a 15% restocking fee.

Returns After Delivery or Pick-Up

• Items may be returned within 7 days of receiving your purchase:
• Unopened, original packaging → eligible for a full refund*
• Opened or used items → eligible for in-store credit or subject to a 15% restocking fee
• No returns, exchanges, or credits will be accepted after 7 days of delivery or pick-up.
• Processing fee may apply.
• The initial delivery and assembly fee is non-refundable, and an additional delivery charge will be applied for pick up of returns or exchanges.

Refund Method
All refunds are made to the original form of payment, unless otherwise stated.
If your purchase was made by credit card, a 3% processing fee from the original transaction will not be refunded.

Packaging Requirements

• Items must be returned in their original, unopened packaging for a full refund*

Non Returnable Items
We are unable to accept returns, exchanges, or cancellations for the following:

Special order or custom items (e.g., custom fabric, finish, or sizing)
Clearance or floor model items
Sale or discounted products
Warehouse sale or “as-is” items
Accessories and home décor
(Unless otherwise specified in writing at time of purchase)

Delivery & Pick-Up Fees
Initial delivery and assembly fees are non-refundable.
If a pick-up is required for return or exchange, an additional delivery charge will apply based on your location.

All regular-priced furniture items come with a limited 1 year warranty on manufactureer defects.

What’s Covered
This warranty covers manufacturing defects that occur under normal residential use.

What’s Not Covered
The warranty does not apply to:

• Normal wear and tear (e.g. scratches, stains, fading, fabric pilling, or cushion compression)
  
• Damage caused by accidents, misuse, abuse, or improper care
  
• Products used in commercial or industrial settings
  
• Improper storage, assembly, installation, or cleaning with incorrect products or methods
  
• Items exposed to outdoor elements or harsh environments
  
• Final sale, warehouse sale, or liquidation items
  
• Consequential or incidental damages
  

Assembly Notice
Goods requiring assembly must be handled with care:

• Please inspect all parts and hardware before starting assembly.
  
• Any claims for missing or damaged parts must be made prior to assembly.
  
• Damages resulting from assembly errors (e.g. scratches, misaligned parts) are not covered.
  

If you have questions about a specific product’s warranty or believe your item is eligible for a warranty claim, please reach out to our team at sales@miixfurniture.com.

To initiate a return, please email us at: sales@miixfurniture.com

Include your order number, the item(s) you’d like to return, and the reason for the return.

All items will be professionally inspected on-site by a MiiX team member during the return or exchange process. The item must be free of damage, stains, or excessive wear to be approved.