Frequently Asked Questions

What does “floor model” mean?

A floor model is an item that has been displayed in our showroom. It may have minor wear from being on display, but it’s fully inspected before sale.

Are floor model items used?

All products are on display at the showroom and have not been used. Welcome to visit our showroom for more product details.

What condition are these items in?

Condition varies by item. We include condition notes and real photos whenever possible, so you know exactly what you’re getting. You are also welcome to visit our showroom to see the products and make sure you have no questions.

Will there be scratches, dents, or marks?

Some floor model/open box items may have minor cosmetic wear (small scratches, scuffs, or dents). Any noticeable imperfections will be listed in the product description and/or shown in photos.

Are floor model items returnable?

No, floor model items are typically final sale (no returns or exchanges). Please review the product details and condition notes carefully before purchasing.

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FAQs

Please read our FAQs page to find out more.

Do you offer Delivery & Assembly?

Yes! We offer white-glove Delivery & Assembly across Metro Vancouver and surrounding regions. Fees vary by distance and order size.

How much does delivery cost?

Delivery fees vary by location:

  • Richmond: $120
  • Vancouver, Burnaby, New Westminster: $150
  • Surrey, Tsawwassen: $180
  • West/North Vancouver, White Rock, Coquitlam: $200
  • Port Coquitlam, Port Moody, Langley: $250
  • Maple Ridge, Pitt Meadows: $350
  • Abbotsford, Mission: $400
Where is MiiX showroom Located?

Our 45,000 sq. ft. showroom is located at 5520 Minoru Blvd, Richmond, BC.

Can I view all products in person before purchasing?

Absolutely. Most of our pieces are on display. Feel free to visit us and test them out. We are open daily from 11AM - 6PM

What’s your return & exchange policy?

Eligible items may be returned or exchanged within 7 days. Items must be in original condition.

Certain items (like clearance or final sale) are not returnable/exchangeable.


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